by ETMA | Jul 17, 2019 | Director's Desk, Focus Technologies, MMS, Papers, Resources, TEM
A Service Level Agreement or SLA defines the level of service that will be provided by a solutions provider. It establishes goals, responsibilities, how to measure performance, response and resolution, reporting and escalation, contacts, remedies and penalties. SLAs:...
by ETMA | Jun 29, 2018 | MMS
What Is MMS and EMM? Managed mobility services (MMS) is the procurement, deployment and management of mobile devices and apps, PC software and services connecting out-of-office workers to the enterprise environment. MMS goes a bit further than traditional WEM...
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