by ETMA | Apr 18, 2022 | Director's Desk, TEM
Benjamin Franklin said “nothing can be said to be certain, except death and taxes.” Telecom bills are subject to more than 75 different types of taxes on an invoice. Taxes contribute to 20% or more of the total cost for telecom bills, with 15% to 45% for mobile...
by ETMA | Jul 17, 2019 | Director's Desk, Focus Technologies, MMS, Papers, Resources, TEM
A Service Level Agreement or SLA defines the level of service that will be provided by a solutions provider. It establishes goals, responsibilities, how to measure performance, response and resolution, reporting and escalation, contacts, remedies and penalties. SLAs:...
by ETMA | Apr 16, 2019 | Director's Desk, TEM, TEM Advocacy
Justifying Telecom Expense Management, Technology Expense Management (TEM) and Managed Mobility Services MMS programs usually, focus on saving money, but these programs are also good for the environment. TEM and MMS can also help organizations go green. Every ton of...
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