UCaaS (Unified Communications as a Service)
What is UCaaS (Unified Communications as a Service)?
UCaaS is an acronym that stands for Unified Communications as a Service. It supports six communications functions:
- Enterprise telecommunications services: fixed wireline and data services.
- Mobile services.
- Audio/Video/Web Conferencing.
- Unified Messaging.
- Instant Messaging and Presence (personal and team)
- Communications-enabled business processes
It is a cloud-delivered unified communications model and a variation of the “as a service” model of cloud. Ideally, it unifies communications tools, for an enterprise, within a single platform.
UCaaS infrastructure is typically owned, operated, maintained and delivered by the provider. Typical characteristics include multi-tenancy (tenant partitions reside on shared UC infrastructure, such as data centers, network, racks, common equipment and blades.) Self-service web portals are used to provision, manage and report on performance and usage. In most cases, the provider delivers applications from a common platform and licenses the service for a monthly, recurring, subscription charge.