Papers
BYOD: Do’s and Don’ts for a Remote Workforce and Work From Home Environment
The COVID-19 pandemic was a catalyst for change. In a short period of time, Work from Home (WFH), or remote work, shifted from being an option to a requirement. Many organizations had to rely on employees’ devices and unknowingly they adopted a BYOD program. It is not...
SLAs Seven Critical Elements to Include
Service Level Agreement or SLAs must have seven critical elements. SLAs establish goals, responsibilities, how to measure performance, response and issue resolution, reporting and escalation, contacts, remedies and penalties. ETMA seeks to improve industry performance with SLAs which can help improve performance and program outcomes.
ETMA RFP For Business Process Outsourcing of TEM, WEM and IT Expense Management
This paper addresses how to develop and manage a Request for Proposal (RFP) for a Business Process Outsource (BPO) for TEM, WEM and Technology Expense Management. Download the RFP Template: Technology Expense Management RFP for Business Process Outsourcing Effective...
ETMA Inventory Standard for Fixed Wireline, Mobile and IT
Inventory for fixed wireline, mobile and IT provide a critical foundation for all programs.Download the "ETMA Inventory Standard for Fixed Wireline, Mobile and IT" paper.Inventory management should not be thought of as a onetime event that merely focuses on capturing...
ETMA Call to Action: Improving Carrier / Operator Billing
Enterprises and solutions providers incur high costs in capturing and normalizing data from telecom carriers' billing. Download the paper to work proactively with carriers on ETMA billing standards to improve efficiency. [pdf_attachment file="1" name="ETMA Call to...