ETMA, the Enterprise Technology Management Association, (formerly TEMIA) is an independent non-profit association that was established by Solutions Providers for Solutions Providers.
Through the ETMA executive board, Solutions Providers set the association’s agenda and priorities. ETMA takes on issues which are best addressed by an industry association. All actions are designed to serve our member companies, not to profit from them.
Purpose: Deliver Value for ETMA Members
Elevate the industry by helping members develop standards, best practices and engage in the Technology Expense Management Industry.
Influence and educate enterprises of the value proposition and to reduce the time it takes to close deals and avoid “no decision” situations.
Our core audience includes executives from ETMA member firms: primarily Technology Management, Telecom Expense Management (TEM), Managed Mobility Services (MMS), Wireless Expense Management (WEM) and firms in adjacent areas. Members work together to drive industry standards, best practices and ethics while educating the enterprise about the value industry members’ solutions provide.
ETMA Core Values
Engagement/ Participation / Idea Exchange / Peer Learning
Neutral & Ethical
Openness / Adaptability
Demand fair, ethical business practices to ensure a positive industry image, and take action on ethics complaints. Members use it as differentiator.
Information We Collect From You
In the course of your use of the website, your firm’s evaluation of ETMA membership, attendance at conferences, receipt of ETMA emails, and/or participation in surveys, we obtain the following information about you as described below. We collect this data for the purposes described under “How We Use Your Information”.
- Information you provide, such as your email when you provide it to us.
- Information that you provide during any registration process, including in connection with a co-branded offer (such as your name, company name, email address, phone number, geographic location and industry), when you call or email us or when you attend a conference, use our products or services; and
- Payment information that you provide to us (by way of our Services or otherwise) when you purchase some of our products and services, including credit card data.
Use of Services, Website Visits
- Data relating to your online activity on our websites with respect to our Services, including the following:
- IP address
- browser type and version
- geographic location
- pages you view
- how you got to our Services and any links you click on to leave our Services
- when you update your information, communicate with us, or order new Services
- metadata about your use and your contacts’ use of our Services and your emails you send (including clicks and opens)
- your interactions with any videos we offer
- issues you encounter requiring our support or assistance
- any device or other method of communication you use to interact with the Services
We store this data we collect in a variety of places within our infrastructure, including system log files, back-end databases, email software, and analytics systems.
- Your telephone conversations with us.
- Information from third party social networking sites, including information that social networking sites provide to us if you use your credentials at such social networking sites to log into some of our Services (such as your name and email address to pre-populate our sign-up form).
- The information you allow us to access varies by social networking site, and depends on the level of privacy settings you have in place at the social networking site. You can control and find out more about these privacy settings at the applicable social networking site.
- Information you provide to us at conferences or to our members and partners;
- Information you provide to us in surveys;
- Information that is publicly available; and
- Information you consent to us receiving from third parties.
How We Use Your Information
We have a legitimate interest in running a successful and efficient non-profit organization and in providing you with useful content and services. We use the information we collect, both on its own and combined with any other information we collect about you, for the following purposes:
- To provide the requested Services to you;
- To provide you with useful content;
- To ensure the proper functioning of our Services
- To offer and improve our Services;
- To provide you with requested information
- To facilitate your movement through our websites or your membership;
- To do a better job of promoting your use of our organization (our use of your information to do this is performed with your consent where required by applicable law);
- To promote members’ products and services (such promotion is only performed with your permission where your consent is required by applicable law)
- In connection with our security and compliance programs;
- To administer our websites;
- To communicate with you;
- To target prospective new members or enterprises with information about the market and its services (such targeting is only performed with your permission where your consent is required by applicable law);
- To assist us in offering you a personalized experience or otherwise tailor our Services to you; and
We also use the information we receive in aggregated and anonymized formats to produce reports on trends and statistics, such as search trends, email open rates by industry, campaign best practices or the number of users that have been exposed to, or clicked on, our websites or evaluated or purchased our products and services.
Payment information that you provide to us, including credit card data, will only be used to facilitate payment for membership or our conferences.
Sharing of Information
We rarely share your information with third parties. Below are some cases where we do share information.
- We occasionally share individual contact information, after speaking with you, when we believe both parties will be interested in services or products;
- Prior to a conference we share attendee registration lists with email contact information.
- Authorized users within your organization and in connection with a sale, merger, acquisition or corporate reorganization within your firm.
- For legal reasons.
If legally ETMA is required to do so, or if we have a good faith belief that such disclosure is reasonably necessary, we may disclose your personal information to courts of law, law enforcement authorities and other relevant third parties, to conduct an investigation, respond to a third party or law enforcement subpoena or court order, bring legal action, prevent harm to others or pursue other relief.
This disclosure can include transferring your information to the U.S. and other countries outside the European Economic Area. To the extent we are legally permitted to do so, it is our policy to notify you in the event that we are required to provide your personal information to third parties in connection with a subpoena.
The transmission of information via the internet, email or text message is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted through the Services or over email; any transmission is at your own risk. Once we have received your information, we will take appropriate technical and organizational measures to safeguard your personal information against loss, theft and unauthorized use, access or modification.
When we collect financial account information, such as credit card numbers, we protect its transmission through the use of encryption such as the Transport Layer Security (TLS) protocol. We will not disclose individual information to any unauthorized persons.
Tracking Technologies and Online Advertising
Marketing Communications from Us
You always have the opportunity to opt out of our marketing communications with you or change your preferences by following a link in the footer of all non-transactional email messages from us or by emailing us at privacy[at]ETMA.org. Some communications from us are considered transactional or service communications (for example, important account notifications and billing information), and your account(s) for ETMA membership are provided to you upon the condition that you receive these communications from us. You must cancel your account(s) for ETMA membership and services, as applicable, if you do not wish to receive any transactional or service communications. To cancel your ETMA membership, please send us an email or call. You may still receive marketing communications from us even after you cancel your account unless you also opt-out of our marketing communications, as described above.
We may contact you by telephone, for membership, promotion of conference and other purposes. If you do not want to receive any calls, please send us an email privacy[at]ETMA.org or let our managing Director know.
Information from Third Parties
If an account or profile was created without your knowledge or authorization, please contact privacy[at]ETMA.org to request removal of the account or profile.
Retention of Personal Information
We retain your personal information to provide services to you and as otherwise necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We will retain your personal information for no more than seven years following the later of (i) the date on which you terminate your membership or (ii) May 25, 2018, unless we are otherwise required by law or regulation to retain your personal information for longer.
Where the European Union’s General Data Protection Regulation 2016/679, or GDPR, applies, in certain circumstances and subject to data processing agreements, you have rights in relation to the personal information we hold about you. We set out below an outline of those rights and how to exercise those rights. Please note that we will require you to verify your identity before responding to any requests to exercise your rights by providing details only known to the account holder. To exercise any of your rights, please contact privacy[at]ETMA.org.
You have the right to know whether we process personal information about you, and if we do, to access data we hold about you and certain information about how we use it and who we share it with.
You have the right to receive a subset of the personal information you provide us if we process it on the legal bases with your consent in a structured, commonly used and machine-readable format and a right to request that we transfer such personal information to another party. If you wish for us to transfer the personal information to another party, please ensure you detail that party and note that we can only do so where it is technically feasible. We are not responsible for the security of the personal information or its processing once received by the third party.
You have the right to require us to correct any personal information held about you that is inaccurate and have incomplete data completed. Where you request correction, please explain in detail why you believe the personal information we hold about you to be inaccurate or incomplete so that we can assess whether a correction is required. Please note that while we assess whether the personal information we hold about you is inaccurate or incomplete, you may exercise your right to restrict our processing of the applicable data as described below.
You may request that we erase the personal information we hold about you in the following circumstances:
- where you believe it is no longer necessary for us to hold the personal information;
- we are processing it on the basis of your consent and you wish to withdraw your consent;
- we are processing your data on the basis of our legitimate interest and you object to such processing;
- you no longer wish us to use your data to send you information; or
- you believe we are unlawfully processing your data.
Please provide as much detail as possible on your reasons for the request to assist us in determining whether you have a valid basis for erasure.
Restriction of Processing to Storage Only
You have a right to require us to stop processing the personal information we hold about you other than for storage purposes in the following circumstances:
- You believe the personal information is not accurate for the period it takes for us to verify whether the data is accurate;
- We wish to erase the personal information as the processing we are doing is unlawful but you want us to simply restrict the use of that data;
- We no longer need the personal information for the purposes of the processing but you require us to retain the data for the establishment, exercise or defense of legal claims; or
- You have objected to us processing personal information we hold about you on the basis of our legitimate interest and you wish us to stop processing the personal information while we determine whether there is an overriding interest in us retaining such personal information.
You have the right to object to our processing of data about you and we will consider your request. Please provide us with detail as to your reasoning so that we can assess whether there is a compelling overriding interest in us continuing to process such data or we need to process it in relation to legal claims.
You also have the right, at any time, to object to our processing of data about you in order to send you marketing, including where we build profiles for such purposes and we will stop processing the data for that purpose.
Withdrawal of Consent
Where you have provided your consent to us processing your personal data, you can withdraw your consent at any time by sending us an email to our Managing Director or privacy[at]ETMA.org.
Third Party Links and Information Collection and Use by Our Users
Some of our Services provide links to other websites. Because we do not control the information policies or practices of these third party sites, you should review their privacy policies to learn about how they collect and use personal information.
Our Services are not directed to persons under 18. We do not knowingly collect personal information from children under 18. If a parent or guardian becomes aware that his or her child has provided us with personal information without such parent or guardian’s consent, he or she should contact us. If we become aware that a child under 18 has provided us with personal information, we will delete such information from our files.
In order for us to provide the Services to you, your personal information will be transferred to, and stored at/processed in the United States. We will take all steps reasonably necessary to ensure that your personal data is treated securely and in accordance with this policy.
For transfers of personal information, such transfer will be under the Commission’s model contracts for the transfer of personal data to third countries (i.e., the standard contractual clauses), pursuant to Decision 2004/915/EC and 2010/87/EU.
For transfers of data to third parties, such transfers will either (i) be under the Commission’s model contracts for the transfer of personal data to third countries (i.e., the standard contractual clauses), pursuant to Decision 2004/915/EC and 2010/87/EU; or (ii) rely on the EU-US Privacy Shield Framework.
In the event that you wish to make a complaint about how we process your personal information, please contact our Data Protection Officer at privacy[at]ETMA.org and we will try to deal with your request.
Notification of Changes
Last modified May 14, 2018