by Moderator | Jul 25, 2017 | Expert Blog, Thought Leadership
How can an enterprise mobility help desk respond accurately, consistently and efficiently to hundreds of calls? To understand the best practices of an enterprise mobility help desk, one must first know what the goals of running a help desk are and why those goals...
by admin | Jul 10, 2017 | Expert Blog, Thought Leadership
Deciding whether to keep your mobile help desk in-house versus guru-sourced? Here are some pros and cons for Guru vs. In-House Mobile Help Desk.Americans check their phones 8 billion times a day. Yes, you read that right, 8 billion. Based on a Deloitte study, the...
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