Justin Pugh

Work Experience

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  Experience Advantix Solutions Group – Solution Center Agent • Set up and support of corporate MDM software • Interface with mobility providers to facilitate technical and financial provisioning solutions • Communicate with account management teams • Assisting clients with basic technical troubleshooting • Facilitate hardware replacement . • Training new peers on best practices, salesforce case management, basic mobility telecommunications Gamestop – Senior Game Advisor – Supervisor • Opening and closing operations • Inventory control • Marketing/Advertising • Customer Service in all aspects • Training new associates in all areas of their job duties Gamestop – Game Advisor • General customer service • Clear understanding of customer needs, concerns, and satisfaction Education North Garland High School, diploma DCCCD Richland College, some education, no diploma Technical Skills • Salesforce case creation, case manipulation, navigation, integrated API processes • ServiceNow and Remedy ticket management. • Extensive Microsoft Intune MDM installation and troubleshooting • Mobility troubleshoot technical and billing issues • Windows PC hardware/software • Small electronics repair References Available upon request.