JOSHUA LAW

Work Experience

• Service Desk (Wireless) Supervisor (Remote)

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  Tech-savvy Information Technology student on the path to a Bachelor of Science degree at Tulane University, graduating in 2026. Focused on cybersecurity, I bring a solid academic foundation in cybersecurity principles, networking, and IT security protocols. Proactive and detail-oriented, I'm eager to apply theoretical knowledge to real- world challenges. Supervisor (Remote) Advantix Solutions / Frisco, TX Aug 2019 - Current Education Bachelor of Science Candidate Tulane University 2022 - Current Major: Information Technology Degree Concentration: • Cyber Security Core Qualifications • Strong knowledge of injury prevention • Excellent communication skills • Attention to detail • Ability to collaborate effectively • Providing high-quality care • Customer Service • Account Management • Staff Development • Interpersonal Communication • Conflict Resolution & De-escalation • Team Leadership • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions. • Resolved challenging customer complaints to full satisfaction by promoting brand loyalty and maximizing repeat business. • Built strong relationships with customers through positive attitude and attentive response. • Monitored 10+ team performance and provided constructive feedback to increase productivity and maintain quality standards. • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service. • Evaluated employee skills and knowledge regularly training, and mentoring individuals with lagging skills. Security Officer Texas A&M-Texarkana / Texarkana, TX Feb 2017 – May 2019 • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors. • Oversaw daily monitoring and patrolled buildings, grounds, and work sites. • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority. • Gathers information, identified, and implemented resolution, planned follow up and logged and filed incident reports to successfully manage complaints. • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences. • Protected/supervised over 2,000 facility, students and property guests by regularly circulating premises and monitoring surveillance feeds. • Ensuring a quick response in the event of a security, medical or mechanical emergency.