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Work Experience

• Service Desk Specialist

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  Objective Skilled Customer Service Representative with over 20 years of experience in providing top-tier support for medium to large sized businesses. Experience diagnosing, troubleshooting and resolving client issues. Work well with others, a great team player and strong communication skills. Skills Salesforce case creation, case manipulation, object creation, object manipulation, and navigation. ServiceNow and Remedy ticket management. User administration for MobileIron, Meraki, AirWatch, BES, and Maas360. Microsoft Office Suite - Outlook, Word, Excel, and PowerPoint. JAVA coding. Hardware and software computer maintenance.