A. Refunds and credits for billing errors | . |
1. Audit and recover for billing overcharges | 2% – 15% of expenses |
2. MACD reconciliation and recovery for billing errors | . |
B. Cost avoidance reduction of future spending | . |
1. Sourcing: better contracts and rates | 5% – 25% |
2. Inventory management | 5% – 15% of expenses |
a. Grooming to higher capacity lower cost services | . |
b. Elimination of unused services and devices | . |
3. Optimization | . |
a. Wireless service optimization match usage to service plans; voice and or data; pooling | . |
b. Identification of services with no contracts, better rates through quote requests and negotiation | . |
c. Minimum Annual Revenue Commitment (MARC) penalty avoidance | Depends on MARC |
4. Accountability chargeback visibility, reporting on usage | 5% – 15% of expenses |
5. Elimination of late payment penalties and service disruption for late, non-payment or lost bills | 0.5% – 2% of expenses subject to penalties |