IT System Integrators and Telecom Agents need Telecom Expense Management, TEM, Wireless Expense Management, WEM, and Mobile Device Management, MDM. Also, participate in a brief survey on the future of TEM and carrier billing. It may seem like a contradiction, but IT System Integrators and Telecom Agents need Telecom Expense Management, TEM, Wireless Expense Management, […]
While more firms explore Bring Your Own Device BYOD policies, cybercrime is rapidly growing for mobile devices. More employers are adopting Bring Your Own Device (BYOD) to work policies for mobile devices, but they neglect the risk of cybercrime. A recent study that Norton commissioned found that 431 million adults or ten percent of adults have experienced
Truth About BYOD and Risk from Cybercrime Read More »
Organizations are grappling with Mobile Device Management, MDM and the complexity of smartphones, tablets, wireless services, mobile applications and rising costs for mobility. This presentation offers MDM strategies. Access this webinar recording to learn about the: Access and free viewing of the recording is available to Registered subscribers. Click here to become a subscriber and then access the
Thinking about an MDM Solution… Now What? Read More »
Has Mobile Device Management eclipsed TEM? Is TEM irrelevant in today’s mobile world? Mobile Device Management is in the spotlight. It seems like every day there is news of another company that is being acquired or rolling out a new capability to manage mobile devices. This comes in response to employees that want to bring
ETMA seeks greater standardization with Electronic Data Interchange or EDI billing and how telecom service providers implement this billing. The data that is in bills provide a starting point for TEM programs. Quality and detail in telecom carriers’ billing varies widely among its different services. Carriers may commit to implement the EDI billing standard, but
Overcome the Conundrum of Telecom Invoices and Electronic Billing Read More »
Rates for most telecom services are declining, yet many organizations are surprised to see telecom expenses keep growing. How is this possible? It takes some detective work, but if you have TEM systems in place to understand consumption trends in your bills, you will find that employees are consuming more voice and data services or
Responding to the Mystery of Rising Telecom Expenses Read More »
The Telecom Expense Management Industry Association, (ETMA) is publishing this TEM RFP Template to help educate the market and reduce the time for organizations to buy a TEM solution. This paper provides valuable information on understanding TEM and identifying things to look for even if you do not plan to issue RFP. ETMA will also
TEM RFPs – Guide to Evaluating TEM Solutions Read More »
What is Telecom Expense Management (TEM) Industry vision for its future The state of the Telecom Expense Management (TEM) industry is vibrant and better than ever. This is true because Solution Providers have adapted to client needs and TEM offerings encompass far more than just bill auditing. In fact, many TEM Solutions Providers feel that
Telecom Expense Management Today and a Vision for the Future of TEM Read More »
In the Technology Expense Management (TEM) industry, and in the quest to fully rationalize the technology costs and assets within a given enterprise, it must be said, that a collection of invoices does not an inventory make. Somewhere along the way, with the advent of readily available electronic billing data, a misperception has grown, even within
Creating a Validated Technology Inventory is Hard. Here Are a Few Reasons Why… Read More »
A Service Level Agreement or SLA defines the level of service that will be provided by a solutions provider. It establishes goals, responsibilities, how to measure performance, response and resolution, reporting and escalation, contacts, remedies and penalties. SLAs: Outline expectations with the solutions provider during service level development. Create a culture of high-quality service and
SLAs Seven Critical Elements to Include Read More »
