Rates for most telecom services are declining, yet many organizations are surprised to see telecom expenses keep growing. How is this possible? It takes some detective work, but if you have TEM systems in place to understand consumption trends in your bills, you will find that employees are consuming more voice and data services or […]
Responding to the Mystery of Rising Telecom Expenses Read More »
The Telecom Expense Management Industry Association, (ETMA) is publishing this TEM RFP Template to help educate the market and reduce the time for organizations to buy a TEM solution. This paper provides valuable information on understanding TEM and identifying things to look for even if you do not plan to issue RFP. ETMA will also
TEM RFPs – Guide to Evaluating TEM Solutions Read More »
What is Telecom Expense Management (TEM) Industry vision for its future The state of the Telecom Expense Management (TEM) industry is vibrant and better than ever. This is true because Solution Providers have adapted to client needs and TEM offerings encompass far more than just bill auditing. In fact, many TEM Solutions Providers feel that
Telecom Expense Management Today and a Vision for the Future of TEM Read More »
In the Technology Expense Management (TEM) industry, and in the quest to fully rationalize the technology costs and assets within a given enterprise, it must be said, that a collection of invoices does not an inventory make. Somewhere along the way, with the advent of readily available electronic billing data, a misperception has grown, even within
Creating a Validated Technology Inventory is Hard. Here Are a Few Reasons Why… Read More »
A Service Level Agreement or SLA defines the level of service that will be provided by a solutions provider. It establishes goals, responsibilities, how to measure performance, response and resolution, reporting and escalation, contacts, remedies and penalties. SLAs: Outline expectations with the solutions provider during service level development. Create a culture of high-quality service and
SLAs Seven Critical Elements to Include Read More »
The Federal Communications Commission FCC is warning that the One Ring or Wangiri scam (Japanese for ‘one ring and drop’) is back. This scam preys on unknowing victims, with robocalls to mobile phones in the middle of the night. Scammers often use international numbers from regions that begin with three-digit codes – for example, “649”
Wangiri One Ring… Don’t Call Back Read More »
Justifying Telecom Expense Management, Technology Expense Management (TEM) and Managed Mobility Services MMS programs usually, focus on saving money, but these programs are also good for the environment. TEM and MMS can also help organizations go green. Every ton of paper that is recycled saves 7,000 gallons of water and 380 gallons of oil and
Go Green with TEM and MMS: Help Save the Environment and Money Read More »
What Is MMS and EMM? Managed mobility services (MMS) is the procurement, deployment and management of mobile devices and apps, PC software and services connecting out-of-office workers to the enterprise environment. MMS goes a bit further than traditional WEM programs. MMS is a term that Gartner created in 2011. It encompasses the IT and process
Internet of Things Security Security presents a major challenge for IoT. Sensors on devices and other “connected things” may collect extremely sensitive data. The number of collection points and what people say or do near a device for example. Keeping that information secure is vital. More focus needs to be placed on security basics for
Internet of Things Security Read More »
What Industries Are Affected by IoT? Over time, IoT will affect every industry in one way or another. There are several environments within the three groups of consumers, governments, and ecosystems will benefit the greatest from the IoT. These include: Smart Cities Infrastructure Manufacturing Transportation Healthcare Defense Agriculture Retail Logistics Banks Oil, Gas, and Mining
Industries Affected by IoT Read More »