by ETMA | Dec 11, 2020 | Papers
The COVID-19 pandemic was a catalyst for change. In a short period of time, Work from Home (WFH), or remote work, shifted from being an option to a requirement. Many organizations had to rely on employees’ devices and unknowingly they adopted a BYOD program. It is not...
by ETMA | Jul 17, 2019 | Director's Desk, Focus Technologies, MMS, Papers, Resources, TEM
A Service Level Agreement or SLA defines the level of service that will be provided by a solutions provider. It establishes goals, responsibilities, how to measure performance, response and resolution, reporting and escalation, contacts, remedies and penalties. SLAs:...
by admin | Apr 2, 2018 | Papers
This paper addresses how to develop and manage a Request for Proposal (RFP) for a Business Process Outsource (BPO) for TEM, WEM and Technology Expense Management. Download the RFP Template: Technology Expense Management RFP for Business Process Outsourcing Effective...
by admin | Apr 2, 2018 | Papers
Inventory for fixed wireline, mobile and IT provide a critical foundation for all programs.Download the “ETMA Inventory Standard for Fixed Wireline, Mobile and IT” paper.Inventory management should not be thought of as a onetime event that merely focuses...
by ETMA | Feb 14, 2018 | Papers
Enterprises and solutions providers incur high costs in capturing and normalizing data from telecom carriers’ billing. Download the paper to work proactively with carriers on ETMA billing standards to improve efficiency. [pdf_attachment file=”1″...
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