Business Issues
- SCCM not cost effective and difficult to manage
- Limited IT support capabilities
- Legacy Win10 & MacOS management tools
- Cumbersome onboarding and imaging process
Problem
- Houston Metro requested pilot of Workspace ONE Win10 & MacOS modern management capabilities to validate solution before purchasing additional licenses
- Houston Metro had no way to deliver OTA (over the air) patches to mobile Win10 devices
- Houston Metro devices were being deployed without encryption
- Houston Metro lost SCCM admin and became cost prohibitive and difficult to support
- Houston Metro onboarding process took multiple days to image a new device
- Houston Metro had no consistent method of remotely managing phones, tablets and laptops
Solutions & Products
- Win10 Modern Management
- Advanced Remote Management
- Expand & Enhance Use Cases
- Workspace ONE Shared SaaS
- Unified Endpoint Management (UEM)
- Workspace ONE Access
- Workspace ONE PerApp VPN
- Workspace ONE Assist (Advanced Remote Management)
Customer Value Delivered
- Demonstrated customer business outcomes
- Improved customer satisfaction and demonstrated added value of Workspace ONE
- Optimized and improved customer environment
- Client was able to evaluate the solution first, and expand more licenses after pilot phase
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