Customer and Challenge
With the myriad of telecom vendors, too many bills, too many different billing systems and formats the IT department leaders of this Silicon Valley Company decided they did not have the internal resources or expertise to manage it themselves. Therefore they researched companies that had the expertise, full-service and reporting capabilities necessary to meet their needs and found their answer was Network Control.
As the leading manufacturer of integrated circuits, memory chips, and static random-access memories (SRAMS) the biggest problem was managing all the voice, data and wireless services activity. With over 20 US locations and 2,500 employees the customer’s internal IT staff had tried using TEM Software as well as a large TEM Outsourcing company before engaging the services of Network Control.
Solution
“We were referred to Network Control through a relationship I have with other CIOs in the Valley. They came with very high recommendations, specifically for their customer centric ways and ability to adapt to organizations internal processes better than any other TEM Company ,” stated Jim, the Director of IT.
Network Control’s initial task was to perform a thorough and in-depth inventory of all the services, invoices, circuits and wireless devices. As a result of this process they were able to drop the number of Invoices from 85 to 31 through consolidation and aggregation. In addition they eliminated 105 lines of services – voice, data and wireless. This resulted in savings of over $350,000 in the first year alone. By the end of the third month, Network Control had migrated all of the invoices to their Operations Center in Waverly Iowa and was now providing ongoing management and reporting directly to the client. Network Control’s team now places all Voice, Data, Wireless and Conference calling orders for the company, and helps to troubleshoot any wireless or network issues that arise. The client’s employees now receive automated reports to their email on a scheduled basis and Department Managers now have access to all their employees’ corporate paid services – reducing time and saving money.
The cost savings both from the initial audit and ongoing management of services is averaging two and a half times the fees Network Control charges. Senior Management is pleased to know that every service is now ordered and delivered on-time and billed according to the contracted terms.
For more information: Network Control brings clarity, expertise and years of experience to its customers’ telecommunications environments. With Network Control as your valued partner, we will work together to truly optimize your telecommunications investment. You always know that you are receiving the best, most cost effective service and you can count on our in-depth knowledge of industry options and your environment to help you react quickly to changing business conditions.
This case study is provided by an ETMA member company, which is solely responsible for the content.