Customer
A nationwide network of physical and occupational therapy companies with 508 wireless lines of service across its workforce was looking for ways to reduce costs without impacting day-to-day operations. As the organization continued to expand, managing their wireless environment became increasingly complex with higher monthly costs.
Challenge
- Multiple facilities, locations and remote employees to manage.
- Limited visibility into their accounts, wireless spend, inventory and usage trends.
- Internal resources and staff with limited time dedicated to wireless.
- Provide uninterrupted service for employees supporting patient care and programs.
Solution
Our team performed a comprehensive line-by-line wireless analysis, along with rate plans, usage patterns, features, billing, and carrier agreements. OpDecision managed the implementation directly with the carrier, minimizing the workload for the client’s internal team while ensuring a seamless transition to the new rate structure with no impact to therapists or patient care.
- Identified opportunities to optimize existing rate plans based on actual employee needs and behaviors.
- Removed additional lines of service with no usage and unnecessary features.
- Organized end users based on their data consumption to help IT get a handle on high data users utilizing 25GB’s – 110GB’s on their SmartPhones.
Results
- $102,646.08 in annualized wireless savings
- $8,553.84 in recurring monthly cost reduction
- Reduced recurring monthly wireless expenses by 66.4%
- Faster implementation (two business days) compared to the carrier’s standard timeline, allowing the client to begin realizing savings sooner.
- The success of our optimization project led to a long-term managed services agreement, ensuring ongoing savings.
- Freed internal IT resources to focus on patient care technology initiatives.
- Simplified and streamlined all wireless support and reporting.
- Achieved savings without disrupting patient care or employee productivity.
- Eliminated unnecessary wireless costs while maintaining high service levels.
This case study is provided by an ETMA member company, which is solely responsible for the content.
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