Background
A national payroll processing company with over 3000 employees and a surging mobile device population, needed help with centralized management across multiple wireless carriers.
Challenge
Also important to the client was flexibility to customize procurement solutions and end user contact methods for an improved employee experience, optimization of expenses, out-of-policy alerts and asset management for their mobile ecosystem.
With limited staff available to manage the dynamics of a rapidly growing program this client found themselves regularly overpaying for services even within a competitive contract due to misalignment of plans, features, and other offerings. Forecasted to double within 36 months, they knew they must act now. This coupled with sheer numbers of end user requests created a headache to support wireless.
Transformation
Plus, OVATION built a fully customized end-user portal as a hub for all transactions providing a greatly improved employee support model.
Results
Through the project engagement, OVATION was able to save the client over $300K through optimization of plans and features and overall asset management. With the addition of people, processes, and technology, OVATION achieved all of the initial objectives of the engagement and more. Future program discussions on how to expand services to the customers of the client are now underway. Truly a mutual win!
This case study is provided by the ETMA member company, who is solely responsible for the content.
For more information, please visit OVATION Wireless Management.