Expert Blog

How to Gain Control and Successfully Manage UCaaS in a Hybrid Communications Environment

By Matt Maloney, VP Long term Planning and Strategy, Calero-MDSL Gartner suggests that Unified Communication as a Service (UCaaS) will increasingly take centre stage. Zoom, Teams, Ringcentral and WebEx are all now a regular part of daily life and the communication bridge that kept us connected when the world started working from home last year.

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An Effective Business Transformation Strategy: The Key to Long-Term Success

The best time to make major improvements to your organization is not when sales are down or the creditors are knocking on the door. Whether adding new telecom services, cloud, Unified Communications as a Service (UCaaS) Technology Expense Management (TEM) or expanding into new geographic regions or vertical markets, a swift, proactive change can be

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Fostering Greater Collaboration Between Telecom and IT

Despite years of discussions and collaboration between the telecom and IT industries, the two communities are still leaving “money on the table.” Both own their core audience, but their attempts to merge service offerings often lead to misperceptions and unforeseen challenges that can prevent the formation of mutual, valued and trustworthy relationships. Each community has

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Software Is Not Enough to Manage Enterprise Mobility

ETMA Thought Leaders Discuss Why Software Is Not Enough to Manage Enterprise Mobility The Telecom Expense Management Industry Association (ETMA), the authoritative voice for Telecommunications Management and Solutions Providers in related areas, recently hosted a conference call to discuss enterprise challenges for managing mobility. This discussion was part of evaluating the agenda for ETMA’s upcoming

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Defining MDM, EMM, MMS and other Terms Related to WEM

Wireless Expense Management or WEM seeks to proactively reduce expenses, establish new operational efficiencies, increase visibility and provide better control for mobile voice and data services. WEM has been eclipsed and replaced by new offerings that address additional needs for organizations. This post will define Mobile Device Management or MDM; Managed Mobility Services or MMS; Enterprise Mobility

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ETMA Industry Terms

One challenge for organizations that are evaluating solutions is that engagements vary from one client to the next. While it is good to see the industry focus on meeting individual clients needs, tailoring of a solution and lack of standards that results from firms that offer a tailored solution can lead to confusion. Acronyms and industry terms

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Mobility Management: Solutions and Strategies for Optimizing Results and Avoiding Risks

As the complexity of devices, services and applications for mobile devices grows organizations are grappling with mobile device management. In this webinar you will learn about market trends that drive risks and opportunities. Approaches for security risks, protecting against litigation and insurance vulnerabilities. Practical solutions that enhance safe driving by employees and family members. Different

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