Director’s Desk

Organizations are grappling with Mobile Device Management, MDM and the complexity of smartphones, tablets, wireless services, mobile applications and rising costs for mobility. This presentation offers MDM strategies. Access this webinar recording to learn about the: Access and free viewing of the recording is available to Registered subscribers.  Click here to become a subscriber and then access the […]

Has Mobile Device Management eclipsed TEM? Is TEM irrelevant in today’s mobile world? Mobile Device Management is in the spotlight. It seems like every day there is news of another company that is being acquired or rolling out a new capability to manage mobile devices. This comes in response to employees that want to bring

ETMA seeks greater standardization with Electronic Data Interchange or EDI billing and how telecom service providers implement this billing. The data that is in bills provide a starting point for TEM programs. Quality and detail in telecom carriers’ billing varies widely among its different services. Carriers may commit to implement the EDI billing standard, but

Rates for most telecom services are declining, yet many organizations are surprised to see telecom expenses keep growing. How is this possible?  It takes some detective work, but if you have TEM systems in place to understand consumption trends in your bills, you will find that employees are consuming more voice and data services or

The Telecom Expense Management Industry Association, (ETMA) is publishing this TEM RFP Template to help educate the market and reduce the time for organizations to buy a TEM solution. This paper provides valuable information on understanding TEM and identifying things to look for even if you do not plan to issue RFP.  ETMA will also

What is Telecom Expense Management (TEM) Industry vision for its future The state of the Telecom Expense Management (TEM) industry is vibrant and better than ever. This is true because Solution Providers have adapted to client needs and TEM offerings encompass far more than just bill auditing. In fact, many TEM Solutions Providers feel that

A Service Level Agreement or SLA defines the level of service that will be provided by a solutions provider. It establishes goals, responsibilities, how to measure performance, response and resolution, reporting and escalation, contacts, remedies and penalties. SLAs: Outline expectations with the solutions provider during service level development. Create a culture of high-quality service and